Zepto, a popular online grocery delivery platform, has revolutionized the way we shop for daily essentials. With its lightning-fast delivery and user-friendly interface, it has quickly gained a loyal customer base. However, like any service, there may be times when users need assistance. That’s where the Zepto customer care number comes in. This guide will help you understand how to use the customer care service effectively to resolve issues and queries in no time.
What is Zepto Customer Care?
Zepto customer care is a dedicated service to help users with their concerns, ranging from order tracking to payment issues. Whether you have a delivery problem, need help with refunds, or want assistance with app-related queries, the Zepto customer care number is your go-to solution.
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| zepto app rider image |
Working Hours
- Working hours are from 6am to 3pm
- support@zeptonow.com (For General Queries)
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Offices Contact Details
Email- support@zeptonow.com (Same For All)
- Zepto Customer care number near delhi 24x7
- zepto customer care number near dwarka, delhi
| Sr No. | Location | Contact | Address |
|---|---|---|---|
| 1 | Bangalore, Chennai, Hyderabad | 7777091021 | Geddit Convenience Private Limited, Unit 803, Lodha Supremus, Saki Vihar Road, Opp. MTNL Office, Powai, Mumbai - 4000072 |
| 2 | Mumbai, Pune | 9892991021 | Drogheria Sellers Private Limited, Brigade IRV, 9th & 10th Floors, Nallurhalli, Whitefield, Bangalore, Karnataka - 560066 |
| 3 | Delhi NCR, Kolkata | 9152341021 | Commodum Groceries Private Limited, 2nd Floor, Hirakunj, Plot No.5240, B.B. Ghosh Sarani, Vidyapith RD, Ward-27, Siliguri, Darjeeling, West Bengal, India, 734004 |
Nodal/Grievance Officer Contacts
| Sr No. | Location | Address | |
|---|---|---|---|
| 1 | Bangalore, Chennai, Hyderabad | grievanceredressal@geddit.in | Geddit Convenience Private Limited, Unit 803, Lodha Supremus, Saki Vihar Road, Opp. MTNL Office, Powai, Mumbai - 4000072 |
| 2 | Mumbai, Pune | grievanceredressal@drogheria.in | Drogheria Sellers Private Limited, Brigade IRV, 9th & 10th Floors, Nallurhalli, Whitefield, Bangalore, Karnataka - 560066 |
| 3 | Delhi NCR, Kolkata | grievanceredressal@commodum.in | Commodum Groceries Private Limited, 2nd Floor, Hirakunj, Plot No.5240, B.B. Ghosh Sarani, Vidyapith RD, Ward-27, Siliguri, Darjeeling, West Bengal, India, 734004 |
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Why Contact Zepto Customer Care?
Here are some common reasons why you might need to reach out:
- Order Tracking: To get real-time updates on your order.
- Payment Issues: For assistance with failed or delayed payments.
- Refund Queries: To check the status of your refund request.
- App Troubleshooting: Resolve issues related to app performance.
- Feedback and Complaints: Share feedback or escalate complaints regarding the service.
How to Use the Zepto Customer Care Number
Using the Zepto customer care number is simple and effective. Follow these steps to get quick assistance:
Step 1: Locate the Zepto Customer Care Number
The customer care number is typically available in the "Help" or "Contact Us" section of the Zepto app. Open the app, navigate to the menu, and select the relevant option to find the contact details.
Step 2: Prepare Your Details
Before making a call, ensure you have the following details ready to save time:
- Your registered mobile number or email ID.
- The order ID for the issue you want to discuss.
- Any screenshots or evidence related to your query (optional but helpful).
Step 3: Call the Zepto Customer Care Number
Dial the Zepto customer care number provided in the app. Be prepared to explain your issue clearly and provide the necessary details. The support team is trained to handle a variety of concerns efficiently.
Step 4: Follow Up (If Needed)
If your issue isn’t resolved immediately, note down the reference number provided by the support team. You can use this for follow-ups to track the status of your complaint or query.
Alternative Ways to Contact Zepto Customer Support
In addition to the Zepto customer care number, there are other ways to reach out for support:
- In-App Chat Support: Use the chat feature in the app for instant assistance.
- Email Support: Send an email to Zepto’s support team for non-urgent queries.
- Social Media: Reach out through Zepto’s official social media handles for visibility and quick responses.
Tips for Effective Customer Care Communication
- Be polite and patient while explaining your concern.
- Provide all relevant details to avoid back-and-forth conversations.
- Use in-app features like screenshots to document your issue.
Final Thoughts
The Zepto customer care number is a reliable way to address any concerns or queries about the platform. By following the steps mentioned above, you can ensure that your issues are resolved promptly and efficiently. Whether it’s a delivery delay or a refund problem, the customer care team is there to assist you every step of the way.
For seamless shopping experiences, don’t hesitate to contact Zepto’s support whenever needed!
KEY POINT: zepto customer care number 24x7
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